Service Network

to boost efficiency of the workload in laboratory

Support is only one step away
A good after-sales service is essential for efficiency of workload in PCR laboratory. BioPerfectus delivers most perfect service via our authorized distributors and global service center. With well-experienced service staff, sufficient spare-part inventory and fast global logistics, BioPerfectus aims to provide with the satisfactory solutions to our end users.We offer 24/7 after-sales service, prompt response and periodical training programs.
Technical Support

BioPerfectus technical support representatives and service engineers provide you with online and onsite support once customer inquiries received via phone, mail, video, onsite or by all means to ensure the functionality of BioPerfectus instruments.

Training

Training is obligatory for authorized service engineers to provide sufficient solutions for BioPerfectus products. We offer you different level of training to distributors and end users, including but not limited to classroom, on-site and online training.

Warranty Policy

BioPerfectus delivers free after-sales service to end users under warranty, except man-made mistakes. We do also provide with paid service to out-warranty products.

Service Parts Support

BioPerfectus has local service parts stock and fast supply-chain center to support instruments running functionally.

More Service Available

Training Center

Training is obligatory for authorized service engineers to provide sufficient solutions for BioPerfectus products. We offer you different level of training to distributors and end users, including but not limited to classroom, on-site and online training.

Headquarter Training

BioPerfectus provides seasonal service training in headquarter, including instruments operation and feature, installation, functional test and trouble shooting.

Onsite Training

Onsite training of BioPerfectus includes training on end-user site.

Online Training

BioPerfectus provides online video training to distributors and end-users to ensure the sufficient installation and service on customer site.

BioPerfectus e-Support

We BioPerfectus e-Support offers you online documents and software for the whole product family.

Contact Us

BioPerfectus honors customer feedback. If you have any concerns, suggestions, issues or complaints about our product or personnel, please submit your information below. We will feedback to you within 24 hours.

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